Returns & Refunds

Return window

You may request a return within 14 days of delivery for most items, provided they are unused and in original packaging.

Non-returnable items

Personal care, food and beverage, and downloadable products cannot be returned for hygiene and safety reasons.

How to start a return

Open the order under My Orders and file a complaint, or go directly to Complaints. Add photos of the issue when possible.

Refund timeline

Once the return is approved and received, refunds are issued to the original payment method within 5–10 business days. COD refunds are sent via wallet or bank transfer.